Hotel Hacienda los Laureles

Pets



Hacienda los Laureles & Spa is pleased to welcome guests who wish to travel with their dog, where together they can enjoy a relaxing holiday in a luxurious environment.



POLICY FOR PETS INSIDE THE HOTEL


At Hacienda Los Laureles Hotel we are happy to inform you that we can accept pets as long as the following policies are met:


  • The guest must notify the hotel in advance that they will be traveling with their pet. Pet stays are subject to availability and hotel confirmation is required prior to guest arrival.
  • For reasons of security and tranquility of the establishment and our guests, only dogs with a maximum weight of 10 kilos are allowed.
  • The pet will have an additional charge to its rate in the amount of $500.00 MXN per day.
  • Once entering the hotel facilities, pets must be kept on a leash at all times to avoid incidents with other guests and/or the general public.
  • The owner must undertake not to disturb the tranquility of other guests.
  • Owners must dispose of their pet's waste by putting the trash in its place and not leaving it in the flower beds. If the pet relieves itself in the garden, the owner must collect it and put it in the trash since the garden is a public space. for our guests and visitors.
  • Pets are prohibited from entering the restaurant, bar or terrace area; they must be kept on a leash in the area designated by the hotel.
  • If the client wishes to feed their pet, the owner is requested not to use utensils and/or dishes from the restaurant or hotel, since it is for the exclusive use of guests, the owners must bring their containers if needed.
  • For feeding, avoid doing it inside the room since food crumbs can attract insects. If you wish, at reception we can offer you a paper mat to dispose of the leftover once finished and thus avoid leaving crumbs.
  • Pets must sleep in their carriers without exception.
  • The use of hotel whites such as towels to dry or clean the pet is prohibited, as they are for the exclusive use of guests. Improper use of these will have a penalty according to the damage.
  • Pets are not allowed on beds, sofas, armchairs or any furniture inside the room or hotel.
  • The owner will be responsible for paying for any damage to furniture, bedding, etc. that could cause the pet.
  • The hotel reserves the right to admit clients and/or the general public who do not comply with these policies.


Thanks for your understanding!

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